What is omnichannel analytics
A single place which evaluates the performance of each of your channels. Often this is an analytics tool placed on your website, product or campaign pages. That provides a view of how customer are engaging from each of the sources. This enables the team to make better decisions on where to prioritize and focus attention. Comparing the relative quality of each channel, can yield great insight into how each is working for you. When doing this, some metrics to consider:… Continue reading