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The one that helps you improve your business. That gives visibility into how well your strategy is performing, finds improvements and keeps your business focused on the customer. That’s the one to use, also, to use one that you actually use. A bit of an oxymoron, but if you sign up and you can’t use it, or don’t use it because its too hard. Then its not doing its job either. It’s like that analogy, the best tool is the one you use.
Nudge. Nudge enables you to get customer insights with ease, diving straight into how customers are engaging, what they’re paying attention to, where they’re coming from, on what devices. And then it makes analysts jobs easier by synthesizing the data into insights, so you can get from insight to action faster.
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